I have reported them several times., 1) Bracket Order is buggy and dangerous every day we need to track and do manual safe guards The Problem: When a BO order executes it creates 2 leg orders viz., Target order and Stop Loss order. When in turn either of the leg orders gets executed it should cancel out the other leg order, for eg., if target order is executed it should cancel out stop loss order and vice versa. I have reported same on your developer forums too but had only silly responses what they said was "you need to keep distance between target and stop loss to more or else it could happen that both stop loss and target orders getting executed..." here is the proof of how your software is buggy. Here is a clear proof that zerodha some times never cancels the stop loss order on execution of the target order and is not the case that stop loss order and target order were closely put and market being volatile both got executed. Here is todays example 180529001152651 << Parent BO Order Id 180529001152653 << Leg Target Order Id Which got executed 180529001152654 << Stop Loss Order Id which should have got cancelled when Target order had got executed.. if you see 180529001152654 never got canceled which is a clear proof of the bug, I had to manually set it at lower price so that it doesnt get executed.
I once had suffered 22% loss on a single stock in single position PCjewelers it was when it moved around 40% in single day and I couldnt exit as there was no where I could exit that from. 2) So many times your stocks available for margin is shown wrongly... take example for yesterday GDL Gateway Distriparks Ltd was shown as was available for margin trading and when we trade it was blocked. the bugs been there for so long.. These bugs are really irritating and is highly dangerous and have been proven so in my test run at zerodha so far. And the responses from zerodha has always been trivial, and un-sensitive you cannot get into a league of top brokers if your software is so dangerous and your support is so insensitive.
180504000910357 parent order id 180504000910620 target order id 180504000910621 stoploss order id
Exchange order id from contract notes 1200000003090292 11:29:56 51446001 11:29:56 PCJEWELLER B 20 149.50 149.5000 (2990.00) Parent Order 180504000910357
1200000003090429 11:33:57 51471984 11:33:57 PCJEWELLER S 20 148.95 148.9500 2979.00 Target Executed 180504000910620 1200000003090430 11:45:09 51548118 11:45:09 PCJEWELLER S 20 147.00 147.0000 2940.00 Stop Loss order id 180504000910621 1200000006997644 15:26:22 53571528 15:26:22 PCJEWELLER B 20 178.25 178.2500 (3565.00) additional square off by zerodha.,
So here is the loss i suffered on a singly stock PCJEWELLER Bought at 149.50 Sold by adjusting target price at 148.95 -- exite taking loss of -0.37% (My booked losses) Stop loss order executed which should actuall have been cancelled @ 147.00 no way you can exit the same.as there is nothing in orders menu to exit it, it only got exited at 15:26:22 by an
additional square off order by zerodha @ 178.25 loss of -21.26% or -400% of your capital --- ARE YOU SERIOUS .. YES I AM... CAN WE REALLY TRUS
ZERODHA ANY MORE WITH SUCH BUGs and their take to the wall support?
Ok here is not the end of the story as you may think could there be any thing more., the shameless people even charged an
additional call and trade charge for exiting the non exitable position.
2) NEW BUG: Frozen Order Page: Today Since 3:10 before i could exit my positions the orders page just froze... I opened even on different computer its was still frozen and its stayed frozen till 4:10pm. There by I could not exit my positions, I immidiately put a mail on [email protected] asking them to login and check my account has been frozen, and verify the same what I was saying, but they where shameless only to let me know that the positions are now auto squared off, they didnt even bother to look into the bug. the bug could be a memory leak, Its possbily because of more than 10 open positions and nearly 120 traded positions and volatile market for which zerodha has not tested its software for? as its live ticks which shows up.
there were about 10 open positions which I had to exit... now i have been charged call and trade charges Rs.188.. is this the new way to loot us?
IF ZERODHA CONSIDERS ITSELF PROFESSIONAL THEY SHOULD REVERSE THESE CHARGES (Which i am sure they are not).
3) Zerodha margin calculator and stocks shown is allways wrong, we pick stocks looking and margin calculator or api, but always its found that when we actually go to trade some of the stocks are never availalble for margin trading. dont understand what taken you so long to update such a small bug., yesterday GDL was shown having margin for trading but when we actually did it was not available.
With such bugs and whats more the attitude of the non-existant support team, its really bad and pity has to say zerodha is only good on paper, and most times we end up talking to walls, even when we have genuine concerns and our concerns would infact benefit zerodha solving their bugs but your attitude seems to only hide them, we dont say everything will be perfect in day, but dont show us the walls., and dont penalize us for your bugs.,