Kite login url not returning request token

After I click on the link https://kite.trade/connect/login?api_key=XXXXX=3 this takes me to the kite login screen. After typing the password and TOTP this is what I get:

{"status":"error","message":"The user is not enabled for the app.","data":null,"error_type":"InputException"}

with the redirected URL as:
https://kite.zerodha.com/connect/finish?api_key=XXX&sess_id=XXX

This should ideally return the request token along with it.