Urgent: Credits not reflected after UPI Payment (Client ID: EL4121) - Seeking ETA

TruthData
Hi Team,

I added funds to my Kite Developer account on [INSERT DATE HERE] for the 2000 credit plan. The payment of ₹2500 was successfully deducted from my bank via UPI, but my Developer Portal dashboard still shows "Billing (0)" and I am unable to create an app.

I have already sent the transaction proof and details to both '[email protected]' and '[email protected]', but I have not received a resolution yet.

Could you please check this and provide an ETA
Payment Id : pay_SBwuku7Y2UJTo1
  • salim_chisty
    We're investigating this issue. In the meantime, please share the ticket number or client ID via DM so we can check the details and assist you on a priority basis.
  • TruthData
    "Hi Salim, I haven't received a Ticket Number/Auto-reply yet. My Zerodha Client ID is EL4121
    . Please check the details regarding Payment ID: pay_SBwuku7Y2UJTo1."
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