Intermittent 503 service unavailable pre market open

scaars13
I have been seeing 503 error for a few weeks now while interacting with Kite api (most notable for order_margins api) before market open (between 8 to 9 am).
Error Message: No server is available to handle this request.

Adding to that issue with ltp api few days ago due to read time out error which was reported by multiple users. Although the issue was resolved but no explanation was provided of why it happened and what was done to resolve it.
Are these issues being looked into and when can we expect them to get fully resolved.
  • Nivas
    We have not observed any issues on our end. Could you please confirm whether the 503 error occurred only before market opening, and whether it was a recurring issue or resolved upon retry?
  • scaars13
    It occurs before market open mostly and it has increased in the past few weeks. It has to be retried in a few minutes for it to resolve
  • Nivas
    Nivas edited February 2
    A limited number of connections experienced this error. We've conducted a thorough investigation, and the necessary changes will be implemented to prevent this from recurring.
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