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ws.kite.trade web socket not woking

sudarshan07
sudarshan07 in General
ping ws.kite.trade

Pinging kite-prod-ticker-connect-1378672944.ap-south-1.elb.amazonaws.com [52.66.141.17] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 52.66.141.17:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Tagged:
  • sudarshan07
    sudarshan07
    what is use of paying if infra is not working properly
  • Nivas
    Nivas
    The ping fails because Kite's WebSocket server intentionally blocks ICMP ping requests for security reasons (DDoS prevention).
    • Ping uses ICMP protocol (blocked)
    • WebSocket uses TCP protocol (allowed)
    As long as your WebSocket connects and receives tick data, everything is working correctly.
  • sudarshan07
    sudarshan07
    @Nivas I'm was not able to receive ticks that's why i checked ping.
    I'm receiving ticks now. Nobody was responding whole day.
    you guys are replying after fixing it.
  • Nivas
    Nivas
    We haven’t observed any issues with the WebSocket during that period. If you do experience any issues in the future, please share the error details along with the corresponding timestamp, and we’ll review them and assist you further.
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