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502 The backend OMS is down and the API is unable to communicate with it

Shabeershah2002
Shabeershah2002 edited May 2016 in Mobile and Desktop apps
What i should from my end if i am getting this error message ?

502 The backend OMS is down and the API is unable to communicate with it
  • Kailash
    Kailash
    Is this still happening? We're unable to reproduce it at our end.
  • Shabeershah2002
    Shabeershah2002
    No , it's gone now , it was there for about 10 minutes , none of the order was being sent
  • instruritesh
    instruritesh
    Hi @Kailash and @vivek - I also face this problem some days for about 15-30 mins duration (Its not regular everyday...but some days it happen and last for couple of minutes). Every order place fails during those times.
  • Kailash
    Kailash
    Hi, we had network outages yesterday that affected all our systems including the APIs. Otherwise, this shouldn't really happen. If this repeats, could you make a note of the timestamps and let us know?
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