Reliability on API

Shabeershah2002
Shabeershah2002 edited July 2016 in General
API outage is becoming a usual scenario !, today from 8:10PM to 8:14PM i was getting error message 403 "Must Login" , and while trying to login nothing happens,
Is it something Kite team aware of and you guys working on to get a reliable connection !! ?
  • Kailash
    @Shabeershah2002 We clear the login tokens at 8:15 AM. This is because the OMS team runs several processes (clearing of caches, uploading of new data for the day etc.) until then. These actually start at 6 AM and continue all the way until 8:15 AM. During this time, you may not be able to login. Unfortunately, there's nothing much we can do about this because several pieces of data involved in the processes come from the exchanges during the same period.
  • Shabeershah2002
    Sorry Kailash , I was referring to PM which is the market hours , i am not concerned about the time when market is closed, the issue i faced at 8:10 PM was the hours where Commodity market is still open .
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