UNABLE TO CREATE A TICKET at support.zerodha.com

finrbarve

I am neither able to speak to someone on the phone nor able to create a ticket at https://support.zerodha.com/ -- This is REALLY FRUSTRATING -- A week ago I paid Kite/Zerodha to get a one time APIKEY so I can try some stuff out.. Now I forgot their password and am unable to reset my password because of what appears to me to be seriously buggy software... Frustrating.. And a bit scary.. If simple login software cannot be written correctly, one wonders about the platform software that is supposed to execute strategies and transcations..

1. I need to login into kite.zerodha.com for getting a API TOKEN to start using the platform. I forgot the password for kite.zerodha.com : I followed exactly correctly the Forgot Password procedure several times, giving my six digit userid, pan number and email address .. Multiple times.. It says INVALID CREDENTIALS when I am sure its not because I tried multiple times...(My userid is correct because I see it on my developer.kite.trade profile where I can log in using my email address !)

2. I tried calling on phone but there are no operators

3. I tried using the 'Create a Ticket system' -- I followed the procedure mentioned there as well multiple times (I did this procedure MULTIPLE TIMES https://support.zerodha.com/category/your-zerodha-account/login-credentials/login-credentials-of-trading-platforms/articles/i-forgot-my-kite-password-how-do-i-reset-it) -- It is like an infinite loop in which I never actually get to create a ticket..

Seriously. What am I supposed to do?

Matti

As one of my colleagues would have explained yesterday, this was happening because you were keying in the incorrect client ID.