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kite API auto-renewal stopped

ramatius
ramatius in API clients
Hi, Usually the kite API subscription gets auto-renewed every month. But today it didn't happen & all trade APIs calls failed. Have you disabled this ?
  • sujith
    sujith
    Hi,
    We haven't made any changes lately. Are you sure you had enough money in Zerodha account?
  • ramatius
    ramatius
    Yes, there was/is many times 2k.
    I have manually enabled it today morning.
  • cusodha
    cusodha
    I am having same problem @sujith i have sent linked account to my trading account and i have sufficient balance you may check.

    I got mail today that your subscription is over coz i did not renew it!
  • prakash.jj
    prakash.jj
    Even I had the same problem. I had to manually renew after a day when I realised my algo was failing with errors....
  • sujith
    sujith
    @cusodha, @prakash.jj,
    Are you sure you had balance in your account? Maybe your margins were blocked because of open positions.
  • prakash.jj
    prakash.jj
    @sujith yes had enough money and no open positions. It worked when I manually renewed it..so it wasn't an issue with amount in account.
  • cusodha
    cusodha edited February 2018
    I had more than 80 lakhs free lying in account at that time and it did not auto renew.

    Zerodha at least reply to our complaints !

    We are here investing in technology and you dont even have time to reply to our complaints?
  • sujith
    sujith edited February 2018
    We have informed the concerned team and they are looking into this.
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