Session logout

dee
I've noticed that the kite sessions logout between 5-6 pm. This is frustrating as the commodities on MCX are still trading and we've to intervene to make this change. I understand there needs to be an automatic logout once a day due to regulation requirment, but the evening logout is unncessary. Could you please share what's your policy on that.
  • sujith
    Hi @dee,
    We don't log out users during trading hours. All access tokens are cleared only in the morning before the market starts.
    A user can be logged out if he logs into Pi or Nest. It is recommended to use Kite for monitoring purpose.
    If a user logs out of Kite then he is logged out everywhere.
  • YM1852
    hi

    am getting a message " User Blocked Contact System Administrator" while login to kites. can anyone pls help me out what is the meaning of it and how to resolve this issue.
    thanks in advance
  • sujith
    It seems like your account is blocked. Please contact support to unblock your account.
This discussion has been closed.