Postbacks/WebHooks missing for few orders

ramesh33
Hi Team,

I see webhook api calls that conveys order status changes are missing for few orders especially for orders placed/executed around 9:15 to 9:30.

This is a serious concern for people relying on webhooks to place stoploss orders.

This never happened to me before and this is second time I am seeing this week (5th Oct and 8th Oct).

Could you please look into it. Let me know if you need any further information to debug.
  • sujith
    It seems like you are doing processing upon receiving the postback. You just receive the data, return the response, and then do your logic.
    We see a lot of timeouts because your system didn't respond.
  • ramesh33
    ramesh33 edited October 2020
    Ok. I will look into that. But how is it related to this issue?

    On Oct 5th, its just 2-3 mins (9:15 to 9:18) where I didn't get callbacks, rest of the day fine. Please note that those are very first orders of the day.

    On Oct 8th (today), It worked for a minute (at 9:15) and then no update for next 2-3 mins until 9:18 and fine for rest of the day.

  • sujith
    We can see multiple postbacks failed because of the timeout.
  • ramesh33
    Ok. Thank you.
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