I've recently paid 4000 for getting 4000 credits to renew my both general and historical data api. After payment amount of 4000 is debited but I didn't got 4000 credits.
You can write to the business team and send the payment id with date and time. They will get back to you. You can reach out to them on kiteconnect(at)zerodha.com
You can reach out to them on kiteconnect(at)zerodha.com
i have to mail on this
kiteconnect@zerodha.com