Unable to Generate Access Token – "The user is not enabled for the app."

anilvish645 · February 22

Dear Zerodha Support,

I am facing an issue while trying to generate an access token using my valid API key. When I attempt to log in via the following URL:
https://kite.trade/connect/login?api_key=MY_API_KEY
{
"status": "error",
"message": "The user is not enabled for the app.",
"data": null,
"error_type": "InputException"
}

I have verified that:
✅ My API key is correct.
✅ My app status is active in the Kite Developer Console.
✅ I am logging in with the correct Zerodha account that registered the API.
✅ I have a valid Kite Connect subscription (if required).

Could you please check and assist me in resolving this issue? Looking forward to your support.

sujith · February 24

Can you private message the api_key and the client id with which you are getting the error?

Rushank · February 25

have you got the solution on it if yes please tell me

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Unable to Generate Access Token – "The user is not enabled for the app."