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Unable to Generate Access Token – "The user is not enabled for the app."

anilvish645
anilvish645 in API clients
Dear Zerodha Support,

I am facing an issue while trying to generate an access token using my valid API key. When I attempt to log in via the following URL:
https://kite.trade/connect/login?api_key=MY_API_KEY
{
"status": "error",
"message": "The user is not enabled for the app.",
"data": null,
"error_type": "InputException"
}

I have verified that:
✅ My API key is correct.
✅ My app status is active in the Kite Developer Console.
✅ I am logging in with the correct Zerodha account that registered the API.
✅ I have a valid Kite Connect subscription (if required).

Could you please check and assist me in resolving this issue? Looking forward to your support.
Tagged:
  • sujith
    sujith
    Can you private message the api_key and the client id with which you are getting the error?
  • Rushank
    Rushank
    have you got the solution on it if yes please tell me
  • bibhuti
    bibhuti
    @sujith I am facing the same issue. Can you plz help me
  • Sravanthi_bh
    Sravanthi_bh
    Navigate to the app details screen and check if you have entered the correct client ID. Ensure there are no spaces at the beginning or end of the client ID. You must use the Kite Connect APIs with the same client ID that you used to create the app. If the error persists, please private message the API key and the client ID.
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