Problem with Kite Connect API for downloading Instruments

tasklive
We have registered for Kite Connect API for sending the orders from our application. Its working fine with all our other trading accounts. But facing some issue in one trading account which we opened recently.

WHEN WE ARE TRYING TO SEND ORDER, ITS GIVING AN FOLLOWING ERROR

Error Message : "Instruments are not downloaded or downloading in progress"

As you are aware that, without downloading the instruments we can not push any orders to the server.

Its looks like only problem with the trading account "ZZ6653"....please note that everything is working fine in all our trading accounts.

Please do help in this regard with above trading account by email or contact number.
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