Connectivity issue while placing order

spartacus

I got this error today while placing the order around 11:00:18 AM

2023-11-06 11:00:18,814 Received exception from kite. Sleep for 3s. Exception: Your order was not placed as we are currently facing connectivity issues. Please try again in some time.

Will add retry logic, but in general what is the expectation in such failures and what is retry guideline? When is service expected to be back?

sujith

While we try to prevent any downtime. It is hard to predict when it will be back up if issue happens. The solution is to try with exponential backoff.