Not Able to Login

dhavalp
Hi

I am trying to login using my id RY0498 every time it asks me secret question which is very inconvenient. Also even after entering the right answers it says failed. It works some times some times It says invalid even though the information entered is correct. Moreover why do you want a machine to enter the details again and again this is very time consuming. Also now it says user blocked. I logged in successfully and got 500 internal server error.

Please look into it and get it resolved.
  • Kailash
    @dhavalp Secret 2FA questions are mandated by the exchanges + SEBI. We cannot override them.

    Please e-mail [email protected] to get your password reset or account unblocked.
  • dhavalp
    Hi Kailash

    Password was 100% correct the problem is in 2FA. Even if I enter the correct answer it works in some cases and doesnt work in some. Surely something doesnt seem to be right.
  • Vivek
    @dhavalp Hi, we use same password for all the security questions and we never have faced such issue. Please try resetting your 2fa questions and check it again.
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