Money added on payment gateway not showing up

Imran
Imran edited May 2018 in General
dear sir,
@sujith

I subscribed for kiteconnect api for account zc3811
amount was deducted from my account
but the credits have not been added to the zerodha account
nor i have received any conformation mail
i many times raised ticket on zerodha support portal .. but got no satisfactory reply from there
please have a look .
  • sujith
    sujith edited May 2018
    Hi @Imran,
    We can see there were three attempts for payment last night but all of them are failed.
    You don't have to panic if money is debited from the bank account. If a vendor doesn't accept the payment, the bank will credit back the amount within two to three working days. You can wait for a couple of days and then contact your bank after that. The number of days may vary for different banks.
    This is not specific to us. This is a common scenario across all the online payments.
  • sujith
    Please don't reveal your bank account number or app-specific tokens on public threads. You can private message if you have to mention those.
  • Imran
    ok...
    i will wait for a couple of days
    thanks sir
Sign In or Register to comment.