Order updates not received

pawan

We used postback URL ( https://9sapkyc5y4.execute-api.ap-south-1.amazonaws.com/dev/order/webhook ) but found that no order updates were received on our webhook api.
From your documentation https://kite.trade/docs/connect/v3/postbacks/ , its clear that order updates can also be received by websocket but from one of your thread https://kite.trade/forum/discussion/2102/postback-url-not-getting-triggered#latest , got to know that order updates are only available for orders placed via app.
Does the same also applies for webhooks ?

pawan

Your assistance will be really helpful. Right now, I have set up a polling mechanism and it's a really tedious process.
Please help.

rakeshr

@pawan
Postbacks over WebSocket receives, orders placed for a particular user anywhere, for any instance, web, mobile, or desktop platforms, are sent.

pawan

@rakeshr then why i didn't received any orders updates by neither websockets nor by postback.

rakeshr

@pawan
We checked at our end, postback update is fine. Can you have look to this thread?

pawan

@rakeshr Still i didn't received any order updates on post back nor on websockets. This is my postback url
https://9sapkyc5y4.execute-api.ap-south-1.amazonaws.com/dev/order/webhook.
If you need i can provide my client ID to you on PM. Please check what is the issue.

pawan

Please respond and help me to resolve the issue.

rakeshr

@pawan
Can you PM your client_id, we will check the logs?

pawan

@rakeshr : Hi.
Any updates plz.