Unable to subscribe to historical data - getting 504 gateway timeout


I want to subscribe to historical data but I am getting 504 Gateway Time-out page after entering I UNDERSTAND and then accepting the confirmation on API page. I am not sure if there is separate customer support page for API so assuming this is the correct forum to post this.

Can somebody please look into it?
  • enliyo
    Update: I am able to access historical data. I see that there have been multiple 2k debits on my account for these renewals due to those errors. Can you please cancel future renewals and have only one month active?
  • sujith
    Please write to talk(at)rainmatter.com for payment and compliance related queries.
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