About subscription

deepmangukiya

I m trying to subscribe and purchase your kite api. for 2000 rs. But i m not able to do it. it shows me in sufficient balance. but i have balance of 1 lac in my account.
Find out here with attachment.

Can you please help me regarding this? this is really important and urgent thing i have to do.

Thanks.

sujith

You need to go to the billing section and add credits from Zerodha account.

deepmangukiya

i do this twice but the same error occurs. can you please help me out with this sujith?

deepmangukiya

i changed my zerodha login password. is it reason for the problem ?

deepmangukiya

should i expect solution within today?

sp2020

I am having the same issue as well.

sujith

@deepmangukiya,
I think you have used razorpay and created an app. We are looking into this.
@sp2020
Can you private message your client id?

Did you guys add money to the Zerodha account today?

sujith

Can you guys un-link and link your Zerodha account again on the billing section?

deepmangukiya

Sure sir we will try it now I pay using internet banking ? So is there same issue raised when it is going to be auto renewed ?

sujith

No, this won't happen again. It was some config issue at the backend for some users.

sujith

It is fixed now.

deepmangukiya

thanks for the help sir. you can close the ticket.