disconnection message got from your end today lot of times

sbdavra
-- Subscribing = NFO.GMRINFRA_29OCT2020 : 13033218
--[Tue Oct 13 09:49:43 IST 2020] onDisconnected = [email protected] WritingThread
-- Subscribing = MCX.NATURALGAS_27OCT2020 : 57031431
**[Tue Oct 13 09:49:45 IST 2020] setOnErrorListener.KiteException = com.zerodhatech.kiteconnect.kitehttp.exceptions.KiteException

since you done your last updates your system is not running smoothly , and due to this we are facing lots of issue while running market
because all our calculation goes wrong and our trade strategy is not working properly

this is first time i got this disconnection message from your end...

so request you to reply on this please
thanks
  • sbdavra
    all rates are hanged on this time,
    we have to restart our application
    after restart application it comes again after 5 to 10 minutes..

    as of now it is working fine
    but i dont know why your system is not working smoothly

  • sbdavra
    sbdavra edited October 13
    @sujith
    still not reply from your end , i am waiting for your reply on this sir.
  • sujith
    @sbdavra,
    I have asked the concerned team to take a look at this.
  • sbdavra
    i hope you will take followup from your end to concern team , and reply on this genuinely today ....
    due to this issue i faced lots of issue today ...
    please come up with solution please ....

    thanks
  • sbdavra
    why you not replying on this,
    today also i got on disconnected from your end in all connections running with zerodha on same time

    its no acceptable sir,
    i request you to give solution please
  • sujith
    You can follow up here.
This discussion has been closed.