Hello Team, yesterday i faced very serious issue in web-socket streaming ,
i did not get live feed of MCXFUT from 10:50 PM to till market closed. i restarted our running application lot of times but every time i got same rate .
because of this i got some wrong analysis alert ..
so please let me know that what was that issue , is it from your end ?? if it is , then please resolve it ..
no, it was not worked well from 10:55 PM to 11:55 PM hello sir, i am using your service since last 1 year..
unfortunately i don't have any specific log right now , but it was hanged for sure...
i tried everything and lot of times in that 1 hour period , but i did not got any feed from your server... every time i got same hanged rates in your web-socket feed and in your REST API request both ..
so i request you to check it seriously from your end . and reply very genuinely ..
Hi @sbdavra, We did check the logs, we didn't observe any irregularities. We also checked the candles on the charts. Everything indeed seems fine from our end. I am not sure what happened in your case.
suppose your web-socket stream is hanged and i will generate new token and reconnect with new generated token then it will connect with different server then previous one...
I had also faced same problem for MCX FUT instruments. There were no ticks on socket from 10:39:20 PM till market close. There was no error but still it was running without ticks as if non-market hours.
I have copied my logs below:
2020-02-19 22:39:17.319 [ReadingThread] INFO TROnTicks.onTicks - Received tick for 55530247 with LTP : 166.75 and timestamp Wed Feb 19 22:39:16 IST 2020 2020-02-19 22:39:17.330 [ReadingThread] INFO TROnTicks.onTicks - Received tick for 0 instruments 2020-02-19 22:39:17.921 [ReadingThread] INFO TROnTicks.onTicks - Received tick for 1 instruments 2020-02-19 22:39:17.921 [ReadingThread] INFO TROnTicks.onTicks - Received tick for 55506951 with LTP : 3837.0 and timestamp Wed Feb 19 22:39:17 IST 2020 2020-02-19 22:39:18.511 [ReadingThread] INFO TROnTicks.onTicks - Received tick for 1 instruments 2020-02-19 22:39:18.511 [ReadingThread] INFO TROnTicks.onTicks - Received tick for 55530247 with LTP : 166.7 and timestamp Wed Feb 19 22:39:17 IST 2020 2020-02-19 22:39:20.327 [ReadingThread] INFO TROnTicks.onTicks - Received tick for 0 instruments 2020-02-19 22:39:23.327 [ReadingThread] INFO TROnTicks.onTicks - Received tick for 0 instruments 2020-02-19 22:39:26.336 [ReadingThread] INFO TROnTicks.onTicks - Received tick for 0 instruments 2020-02-19 22:39:29.326 [ReadingThread] INFO TROnTicks.onTicks - Received tick for 0 instruments 2020-02-19 22:39:32.327 [ReadingThread] INFO TROnTicks.onTicks - Received tick for 0 instruments 2020-02-19 22:39:35.338 [ReadingThread] INFO TROnTicks.onTicks - Received tick for 0 instruments 2020-02-19 22:39:38.336 [ReadingThread] INFO TROnTicks.onTicks - Received tick for 0 instruments
@rakeshr can you please check logs I have provided earlier, the issue has been reported for 19th Feb 2020 from 22:40 to 23:55 and not for 20th/21st Feb.
We had checked the logs and we haven't found anything wrong and the candles exist for the 19th Feb 2020. Hence we ran tests to check if the same thing happened indeed on 20/21st Feb 2020.
Websocket-streaming was working fine throughout till the market close till 23:55. Can you paste a complete error log here?
hello sir, i am using your service since last 1 year..
unfortunately i don't have any specific log right now , but it was hanged for sure...
i tried everything and lot of times in that 1 hour period , but i did not got any feed from your server...
every time i got same hanged rates in your web-socket feed and in your REST API request both ..
so i request you to check it seriously from your end . and reply very genuinely ..
thanks
regards
Shailesh
We did check the logs, we didn't observe any irregularities. We also checked the candles on the charts. Everything indeed seems fine from our end. I am not sure what happened in your case.
suppose your web-socket stream is hanged and i will generate new token and reconnect with new generated token then it will connect with different server then previous one...
....
I have copied my logs below:
@sbdavra, @ruchanavjyot1907, You were connected but there were no ticks, right?