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API triggered with no response from server - Multiple days

manuv
manuv in General
I am seeing this error on multiple days, more evidently right after holidays.

The trade orders are not placed properly. Due to this have seen wrogn orders getting placed even with retry, the same.

In a month i see this at least 3 to 4 days that api's fail, why is this happening ?

{"tags":["OMS","MYUSERID"],"level":"error","message":"placeOrder error [BANKNIFTY2172234800PE-50]: -:NetworkException:No response from server with error code: ECONNABORTED","timestamp":"2021-07-22T03:50:15.960Z"}
{"tags":["OMS","MYUSERID"],"level":"error","message":"placeOrder error [BANKNIFTY2172234800CE-50]: -:NetworkException:No response from server with error code: ECONNABORTED","timestamp":"2021-07-22T03:50:15.042Z"}
{"tags":["OMS","MYUSERID"],"level":"error","message":"placeOrder error [BANKNIFTY2172234800PE-75]: -:NetworkException:No response from server with error code: ECONNABORTED","timestamp":"2021-07-22T03:50:07.868Z"}
{"tags":["OMS","MYUSERID"],"level":"error","message":"placeOrder error [BANKNIFTY2172235200CE-50]: -:NetworkException:Bad Gateway","timestamp":"2021-07-19T03:57:06.966Z"}
{"tags":["OMS","MYUSERID"],"level":"error","message":"placeOrder error [BANKNIFTY2172235200PE-75]: -:NetworkException:Bad Gateway","timestamp":"2021-07-19T03:57:02.012Z"}
{"tags":["OMS","MYUSERID"],"level":"error","message":"placeOrder error [BANKNIFTY2172235200PE-50]: -:NetworkException:No response from server with error code: ECONNABORTED","timestamp":"2021-07-19T03:50:08.983Z"}
{"tags":["OMS","MYUSERID"],"level":"error","message":"placeOrder error [BANKNIFTY2172235200PE-75]: -:NetworkException:No response from server with error code: ECONNABORTED","timestamp":"2021-07-19T03:50:08.696Z"}
{"tags":["OMS","MYUSERID"],"level":"error","message":"placeOrder error [BANKNIFTY2172235200CE-50]: -:NetworkException:No response from server with error code: ECONNABORTED","timestamp":"2021-07-19T03:50:07.836Z"}
{"tags":["OMS","MYUSERID"],"level":"error","message":"placeOrder error [BANKNIFTY2172235200CE-75]: -:NetworkException:No response from server with error code: ECONNABORTED","timestamp":"2021-07-19T03:50:07.764Z"}
  • sujith
    sujith
    This happens when OMS doesn't respond with order id and Kite Trade times out. We have informed the concerned teams to look into this.

    PS: If you are doing a retry, you need to fetch orderbook and check before you do a retry of placing the order.
  • manuv
    manuv edited July 2021
    @sujith we are fetching the order book before retrying. The issue is at the kite end with no response on few days.
    Which is impacting us a lot on our trades. Losses are huge due to wrong or partial order placement sometimes
  • maheshsolanke
    maheshsolanke
    @sujith, Having similar issue from many days, it happened only in case of future and option
    is there any permanent fix for it?
  • sujith
    sujith
    @manuv, @maheshsolanke,
    This should be fine now. We haven't observed this issue from a couple of days.
  • maheshsolanke
    maheshsolanke
    @sujith yes issue was solved but partially, the issue is occurring with other kite calls.
    like in fetching order history , orderbook,etc.
    please do the needful.
  • rakeshr
    rakeshr
    the issue is occurring with other kite calls like in fetching order history , order book,etc
    How frequent are these? Can you paste debug logs for the same with timestamp?
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