Buy/Sell Trade API calls failing arbitrarily with "Internal Error"

ramatius

Hi,
For the past 2-3 days, Many of the calls to buy/sell trades (both in CM & FNO) have been failing with "Internal Server Error". It is not happening all the time, but only arbitrarily. So the initial trades from my system go through & get converted to real trades, but many of the squareoff/stoploss trades have been erroring out. Heavy losses incurred due this vexing problem.

There is nothing wrong from my side - the margins are available, internet connection is fine and the API server is responding to every API call.

I have called Zerodha support, but unable to reach the right person(s) - they are busy with other calls. The promised "will arrange for call back asap" hasn't come in so far.

Please look into this immediately and correct the problem and/or tell me what is going wrong.

Appreciate your quick response on this.

Vivek

@ramatius We checked our logs and there seems to be very few connection timeout errors from our side but these are very few in numbers (less than 0.0001%) of our total orders. Please provide us your request and response logs and we might be able to debug it.

sujith

Hi @ramatius,
Can you provide us more information with what params you tried and paste stacktrace here?

sujith

And also error message of kite exception would be helpful.

ramatius

I have sent my trade log (with returned msg from kiteconnect) to vivek as a private msg. Please see and let me know.

ramatius

Today also it has failed,

INFO : Sending trade to market for DR0886 TCS-EQ, SHORT, MARKET, 29, NSE
INFO : Response : HTTP/1.1 500 Internal Server Error
Date: Tue, 11 Apr 2017 03:52:12 GMT
Server: Microsoft-IIS/10.0
Content-Length: 201
Content-Type: text/html; charset=UTF-8
Client-Date: Tue, 11 Apr 2017 03:52:12 GMT
Client-Peer: 122.166.199.36:443
Client-Response-Num: 1
Client-SSL-Cert-Issuer: /CN=TEMPLETREE
Client-SSL-Cert-Subject: /CN=TEMPLETREE
Client-SSL-Cipher: ECDHE-RSA-AES256-GCM-SHA384
Client-SSL-Socket-Class: Net::SSL
Client-SSL-Warning: Peer certificate not verified
X-Powered-By: PHP/7.0.15
X-Powered-By: ASP.NET

Array
(
[user_id] => DR0886
[tsym] => TCS-EQ
[quantity] => 29
[exchange] => NSE
[otype] => MARKET
[ttype] => SELL
[algo] => algo_42
)

sujith

Hi @ramatius,
Is this response header?

ramatius

yes

sujith

@ramatius,
We don't use Microsoft server. Please do paste KiteException.message and code here.

ramatius

Hi Sujith, We are are PHP to connect to your server and call PHP from algo script to get the data. The response I posted here is the response from the PHP. Will try to get the KiteException message & code in the PHP and send across to you.

ramatius

The PHP $kite->orderPlace() API is returning only the order_id. How do I get the error msg & code? Can't find it in the documentation...