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.Net API client
.Net / VBA / Excel (3rd party)
Algorithms and Strategies
Mobile and Desktop apps
Market data (WebSockets)
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Issue in App auto-renewal. Funds decucted saying APP renewed, but APP not renewed. "Invalid API key"
Please respond to Ticket raised
Issue in App auto-renewal. Funds decucted saying APP renewed, but APP not renewed. "Invalid API key".
edited March 8
Had to activate manually again by paying 2k additional. Yesterday also paid 2k * 2 for another 2 clients app. I will claim back the 6k paid extra from zerodha, but issue should get resolved atleast by this weekend.. Almost every day i have new app renewals. cant keep paying twice for every client.
Today I also face the same issue.
My api was not renewed automatically. I had to renew manually.
Is there any issue or you guys have stopped auto renewal?
Thanks for reporting and supporting my issue. Was funds deducted and not renewed? In my case, funds is getting deducted but not getting renewed.
and I am charged for 2k twice. funds deducted at time of auto-renewal but api was not actually renewed
Exactly the same here.
Now this issue is more critical and urgent. As many more would be facing the same issue. And not all of them can afford to pay twice.
Please write to talk(at)rainmatter.com for payment related queries. Someone from the payments team will get back to you.
It isnt a query. Its an issue. Refund of twice payment is secondary... Primary problem is the APP renewal issue isnt fixed... All subsequent app renewals would also be having same issue. You guys can check the issue from APP side, while we ask rain matter for the rest.
We will forward your concern to the team.
This discussion has been closed.