POSTBACK not received every time.

devarajh edited October 12 in PHP client
Dear Team,

I am using the same postback mechanism for 6 months almost.
It is observed that many times, a postback is not received on one or another day.
It's completely random to miss the postback.

I checked with ISP and there is no blockage observed.

Kindly suggest how to get rid of this issue.

Is it the case that kite app fails some times to send the postback

Few timestamps where postback was expected after order completion and not received.
1. 2020-09-18 12:22:48
2. 2020-09-18 14:20:30

Today's case:
2020-10-12 12:04:34
at this timestamp 1 order got completed but the postback was not received.
While for the other 10 orders it worked fine.

Kindly guide.
  • sujith
    Hi @devarajh,
    We can see that there was a time out at 2020-10-12 12:04, you need to receive and respond to the request. Are you doing any processing in that thread itself?
    Since your system didn't respond in time, it was considered a timeout.
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