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Problem with Market Depth problem on Kite which does not exist on NestPlus

sutolani@gmail.com
[email protected] in Market data (WebSockets)
The problem with Market Depth (Top 5 bids and offers) continues and not sure how such a critical issues is yet unresolved. The problem seems to be specific to Kite and KiteConnect APIs and does not occur on Nest Plus. For eg, I place a Sell order on IBULHSGFIN-N7 for 5 shares at Rs 1190.27. This order does not appear in Top 5 bids and offers on Kite (Web). However, when I call up your support center on 08040402020, they use NestPlus and are able to see this order. I have spoken to a lady called Surya, and have logged this complaint. Please resolve asap. Sometimes these Orders start appearing in Market depth after more than 30 Minutes!! I believe this problem exists for all illiquid scrips
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  • sujith
    sujith
    Hi @sutolani@gmail.com,
    We are happy to announce that we are going to move to the new data center for the streaming API this weekend.
    This issue will be gone once it is migrated completely.
  • sutolani@gmail.com
    [email protected]
    Sujith, Can you reconfirm that the issue is actually performance related which would get resolved with new data center or is it a logical issue/bug with Kite3 and a software issue? If issue is performance related, shouldnt the same occur on Nextplus as well?
  • rakeshr
    rakeshr
    @sutolani@gmail.com,we have come up with new data center specifically for this issue.It should be resolved by this.
  • sujith
    sujith
    Hi @sutolani@gmail.com
    I just heard from the team that the yesterday's deployment was successful and the above-mentioned issue shouldn't be happening now. You can check and update here if you observe any issue.
  • sutolani@gmail.com
    [email protected]
    Nikhil also called me in the morning. The problem still exists. Please check the following orders for today.
    09:37:19 S 0STFC20VI 0 / 5 1817.82 UPDATE
    09:37:19 S 0MFL2022 0 / 5 1398.76 UPDATE
    09:37:19 S 0MFL20 0 / 5 1105.43 UPDATE
    09:37:18 S 0ECL20 0 / 5 1450.45 UPDATE
    09:37:17 S 0STFC20VI 0 / 5 1817.82 UPDATE
    09:37:16 S 0MFL2022 0 / 5 1398.76 UPDATE
    09:37:16 S 0MFL20 0 / 5 1105.43 UPDATE
    09:37:16 S 0ECL20 0 / 5 1450.45 UPDATE
  • sutolani@gmail.com
    [email protected]
    Nikhil also called me in the morning. The problem still exists. Please check the following orders for today.
    09:37:19 S 0STFC20VI 0 / 5 1817.82 UPDATE
    09:37:19 S 0MFL2022 0 / 5 1398.76 UPDATE
    09:37:19 S 0MFL20 0 / 5 1105.43 UPDATE
    09:37:18 S 0ECL20 0 / 5 1450.45 UPDATE
    09:37:17 S 0STFC20VI 0 / 5 1817.82 UPDATE
    09:37:16 S 0MFL2022 0 / 5 1398.76 UPDATE
    09:37:16 S 0MFL20 0 / 5 1105.43 UPDATE
    09:37:16 S 0ECL20 0 / 5 1450.45 UPDATE
  • sutolani@gmail.com
    [email protected]
    The problem with MArket Depth being incorrect continues. Please check 0DHFL21B and SREIBNPNCD-NH on July 9, 2018 from 9:45 hrs onwards. The "Ask" Price for my sell orders are not getting update for more than 60 minutes!
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