RATE STUCK MCX IN API, WORKING IN KITE

avnikk · August 30

Rates are stuck since 5:00:00 and sad part is it is working in the kite app itself, and not in api, please fix, a single tick came on 5:50:52

avnikk · August 30

@sujith

vivekmanot · August 30

Yes. Same here. Please fix.

vivekmanot · August 30

@sujith

avnikk · August 30

@rakeshr

xm1160 · August 30

Hi @Kailash sir, please help

mbb123 · August 30

every now and then there is a problem

. If the issue is raised and resolved, who pays for the loss.? or it it's normal to have losses because of such issues? there are no email alerts for us to be alert, if there are technical issues.

https://economictimes.indiatimes.com/wealth/invest/if-you-encounter-a-technical-glitch-on-your-stock-broking-platform-heres-what-you-should-do/articleshow/108346821.cms?from=mdr

dd777 · August 30

@sujith @Kailash @Vivek @rakeshr unable to get data from websocket, please help ASAP.

avnikk · August 30

@rakeshr

rakeshr · August 30

Apologies for the issue. Should be fixed now.

vishnubraj · August 31

@rakeshr Why did it go down? Who will bear the loss?

prithvi_ch · September 2

share any contact no. where we can inform and get information regarding any issue in websocket

prithvi_ch · September 4

in api gold prices stucks so many time what to do now