Android Chrome latest version stopped kite publisher login

satheesan
I am unable to login kite button using Chrome in any android version but working with MI, JIo etc. The login process is simply getting failed. I have Tried with multiple versions and the result was the same. Pls check Zerodha's own example in your mobile with the latest updated chrome browser. https://kite.trade/publisher-demo.
Correct me if I am wrong.
  • rakeshr
    @satheesan
    Pls check Zerodha's own example in your mobile with the latest updated chrome browser. https://kite.trade/publisher-demo.
    Working fine in Android Chrome browser(version 84.0).
    Can you check your browser version?
  • satheesan
    If so feel some issues at my end. Both PIN and 2FA levels getting failed with a message like " Please complete login before verification" but working fine with other browsers in android...
  • sujith
    You may have to enable cookies.
  • satheesan
    Cookies are fine...it has some basic issues since I am able to log with kite web ... login session expires while completing 2FA or PIN, and all the three mobiles that the error rectified belong to Xiaomi.
  • Sharonsdel
    I am also facing the same issue
  • satheesan
    This issue notified almost 25 Days Back. No solution yet!!
  • sujith
    It should be fine now. I think this was because of the chrome update.
  • sujith
    sujith edited September 2020
    Sorry my bad, I thought this is fixed. This seems to be happening because of chrome's new cookie policy.
    We have informed the team to take a look at this. This involves a lot of changes at our end. So we would suggest using an alternate browser in the meanwhile.
  • mdprasad
    Hi, is this issue fixed? We are also facing similar issues with Publisher in Android Chrome. Firefox (in Android ) is working fine.
  • sujith
    @mdprasad,
    We had done some changes to fix this. It seems like with the new chrome update it is broken again. Our team is looking into this.
  • mdprasad
    Thanks Sujith. Understand it is difficult time. Just, if you can put some TAT or how much time it took last time to resolve, it would help us a lot.
    Just for info, we (Mahogha) are an early stage startup working on multi user application.

    Thanks again for prompt response.
  • mdprasad
    @sujith any updates on above? Thanks.
  • vatsarj
    Hi @sujith any update on this issue, looks like it seems to be impacting multiple users.....could you please investigate this and fix it at the earliest.
  • sujith
    @mdprasad, @vatsarj,
    We have informed the concerned team to take a look at this. They are working on this.
  • yogesh.karale
    yogesh.karale edited May 29
    @mdprasad @vatsarj

    Can you please share which G chrome version are you using? I am having no problem. Currently, I am using 90.0.4430.212.
  • vatsarj
    vatsarj edited May 29
    @yogesh.karale @sujith I am using 90.0.4430.216 on iPhone 7 and the Kite Authentication fails. Just to clarify I am not referring to the direct login to Kite on the mobile browser. I am referring to the login via my website using Kite Publisher which redirects to Kite for login.
    I have checked many of my friends on both iPhone and Android with various other browsers including Opera and Firefox, in all of them the issue is the same, it does not go beyond the login part.
  • vatsarj
    @sujith could you please guide us and let us know if using Kite publisher via a Mobile App (on Android and Apple) will resolve this issue ? Does Kite publisher work on a Mobile App without having to invoke a browser session on the mobile ?
  • sujith
    Kite Publisher is mainly built for web, the auth flow goes through browser or webview.
  • vatsarj
    @sujith so the question is does WebView help in this case ? instead of using the usual browser ? Could you please let me know how long it could take to resolve this issue or what are the alternatives to execute via Mobile ?
  • sujith
    Can you give us the error message or screenshot after entering credentials?
  • vatsarj
    @sujith I have attached the scree shot with the error message.
  • sujith
    This is because cookies are not enabled.
  • mdprasad
    @sujith, @yogesh.karale we are using Android chrome version 91.0.4472.77 and 90.0.4430.210. Publisher is not working. PFA snapshots.

  • sujith
    @mdprasad,
    This is because of the change in the policy of iFrame cookie management, our team is looking into this issue.
  • vatsarj
    @sujith I am using the latest version of Chrome browser on iPhone 7 and there is no option to enable / disable cookies. So could you please let me know where you can see to do this ?
  • vatsarj
    @sujith I believe it is the same iFrame cookie management issue that is also causing the login to fail in iPhones as well. So what is the status of this issue and could you please let us know how much more time your team may require to fix this ? I believe the issue was reported nearly 9 months back and has been unresolved since then.
  • sujith
    @vatsarj,
    Like I have mentioned earlier, there was an issue nine months back and we had added a fix. It seems to have broken after the latest update. Our team is looking into this.

    Regarding enabling cookies on chrome, you can go to browser settings > privacy > clear browsing data > Cookies, Site Data must be turned on.
  • vatsarj
    @sujith attached screen shot of the above cookie settings you mentioned. I believe this is already set as you mentioned ?
  • sujith
    We were able to reproduce this. This could be related to cookie management again. We have informed the concerned team.
  • mdprasad
    @sujith Any updates on publisher issues with Android chrome & iPhone 2FA login @vatsarj ?
  • vatsarj
    @mdprasad I am user like you.....so even I am waiting for Zerodha and @sujith to get back on this issue.....
  • mdprasad
    mdprasad edited June 6
    @vatsarj i got it :) just tagged you to request update from @sujith on the issues raised by you (snapshots provided by u). As we were facing the same issue as well.
  • vatsarj
    @sujith is there any update on this issue ? Could you please let us know if there is any progress on this one ?
  • rohitjeswani
    @sujith We too are too facing the same issue. Request you to please look into it on priority basis.
  • sujith
    We have tried few solutions but nothing works. We are thinking of moving away from iFrames probably.
    We are exploring alternatives.
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